Frequently Asked Questions

Shipment

Shipment

 

Australia Scaffolding & Formwork offer local delivery across Melbourne and freight shipping nationwide. We also ship to New Zealand for special bulk purchases. 

Our scaffolding and formwork products aim to reach you within 3 -5 business days after dispatch from our warehouses in Melbourne. Online buyers across Melbourne can select standard or express delivery depending on how urgent you need your equipment.

For locations in close proximity to our warehouses, we offer special tiers:

  • Standard: Up to 10 business days and fixed at $59; and
  • Express: Within 3 business days and fixed at $154.

For postcodes outside of our range, pricing is set by hours and type of transportation:

  • Ute: $80 plus GST/per hour
  • Truck: $120 plus GST/per hour (Must hire for 3-hour minimum)

AUSF use third-party transportation companies to arrange freight. Speak with our team about acquiring a quote for your interstate order.

AUSF cannot promise same-day delivery. We still recommend you speak with our team in the event we have window open from a last minute cancellation.

Payment

Payment

Our team is flexible with preferred payment:

  • Cash
  • Visa
  • Mastercard
  • Paypal
  • Google Pay

Returns

Returns

Provisions for refunds are outlined below:

  • Customers must inspect stock upon delivery or pickup and notify the AUSF team of any damaged, defective, or shortage of equipment within 3 days. Customers must allow AUSF to inspect the relevant stock. If the same findings are noted, and we are unable to replace the goods, the customer is entitled to a refund of any money paid.
  • For all orders cancelled by customers, a 15% surcharge applies. 

For more information, visit our page regarding the warranties.

For legal and safety reasons, our team cannot accept trade-ins of any used equipment a customer has bought. If you are looking to exclusively hire Kwikstage or Mobile Scaffolds in the future, our sales team are happy to assist you in any way!

Busy jumping from one worksite to the next? Australia Scaffolding & Formwork can arrange pickup of our hired Scaffold to save the extra hassle. Transport fees do apply as noted in our shipping section.